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Terms of Service

Last updated: 5 October 2026

Draft for legal review. TODO: Have counsel review the contractual provisions below, including liability, indemnities, ownership, payment terms, and jurisdiction, before publishing.

These terms govern your use of OnFrontBase. By creating an account, using the portal, or subscribing, you agree to them. If you do not agree, do not use the service.

OnFrontBase is operated by ONFRONTBASE (OPC) PRIVATE LIMITED ("OnFrontBase", "we", "us"). Dhruv Rana is the founder.

TODO: Add the verified company CIN before publishing this draft.

Registered office: PLOT NO 30 KH.NO. 48/3, 4, 5, 8 & KILLA NO-13 GROUND FLOOR BLOCK BLK-B MANDIR MOHALLA VILLAGE SAMAIPUR DELHI 110042, India

Contact: dhruv@onfrontbase.com

These terms are for businesses. The service is not offered to consumers. By agreeing, you confirm you are acting for a business and have authority to bind it.

Client projects are governed by the signed MSA and SOW, which take precedence over these terms.

Demos on this site use sample data and don't represent client results.

1. What we provide

OnFrontBase provides AI systems and assistants for businesses: named, configured AI systems that perform a defined role on your behalf, together with a portal in which you configure them and review what they did.

Each AI system or assistant has its own capabilities, its own pricing, and its own way of interacting with your business and your customers. The AI systems and assistants available to you, and what each is permitted to do, are set out in your services agreement.

These terms apply to every AI system or assistant we provide, now and in future. Where a section applies only to a particular kind of AI system or assistant, it says so.

AI Receptionist. An AI Receptionist answers telephone calls to your business — answering questions using information you provide, checking availability and booking, rescheduling and cancelling appointments in your connected calendar, transferring callers to a person where you have configured a transfer number, and recording what happened on each call in your portal.

You choose the name and voice your AI Receptionist uses when speaking to callers. That choice does not change these terms, and does not affect the AI disclosure in section 2.

We may add, change, or withdraw AI systems and assistants and their capabilities. We will give you reasonable notice before withdrawing or materially reducing a capability you are actively using.

2. AI systems and assistants are artificial intelligence

Every AI system or assistant we provide is an AI system, not a person.

Disclosure. Where an AI system or assistant communicates with your customers or with any third party, it identifies itself as an AI system before any substantive interaction. For voice assistants, this is a spoken disclosure at the start of every call, which also states that the call may be recorded. These disclosures cannot be removed or altered by you, and you must not undermine them.

Our AI systems and assistants will sometimes get things wrong. They may misunderstand a request, act on an incorrect assumption, produce an answer that does not match your intent, or fail to complete a task. A voice assistant may additionally mishear a caller or book an appointment incorrectly. AI systems are probabilistic. No configuration eliminates this, and we do not represent otherwise.

You are responsible for reviewing what your AI systems and assistants did, using the records in your portal. Do not rely on the service as your only record of what your business has committed to.

Prohibited uses. An AI system or assistant must not be used for anything requiring professional judgement. Our AI systems and assistants do not give medical, legal, financial or other regulated advice, and must not be configured to. They must not be used to triage medical urgency, to handle emergencies, or as a point of contact for anything time-critical to someone's safety. The service is not an emergency service and must not be presented as one.

3. Your responsibilities

You agree that you will:

  • Ensure call recording is lawful (voice assistants). Recording laws differ by jurisdiction and many require the consent of all parties. You are responsible for compliance where your business operates and where your callers are located, and for disabling recording where it is not lawful. We provide the AI and recording disclosure; the legal obligation is yours.
  • Do not connect health data. I don't build systems that process health data. Tell us before onboarding if another regulated category of information is involved, or if the project needs additional data processing or international-transfer agreements.
  • Act as controller of your customers' information. You determine why your AI systems and assistants handle that information and what happens to it. You are responsible for having a lawful basis, for your own privacy notice, and for responding to requests from your customers. We will assist you.
  • Supervise what your AI systems and assistants do on your behalf. You remain responsible to your customers for anything an AI system or assistant does in your name.
  • Provide accurate information about your business for your AI systems and assistants to use, and keep it current
  • Hold the rights to any information, name, logo or content you give us
  • Review the records in your portal regularly
  • Keep your account credentials secure and tell us promptly if they are compromised
  • Comply with applicable law, including telemarketing, call recording, anti-spam, consumer protection, and data protection law

You will not:

  • Use the service for anything unlawful, deceptive, harassing or abusive
  • Use it for automated outbound calling, cold calling, bulk messaging or telemarketing without our prior written agreement
  • Present an AI system or assistant as a human being, or remove or undermine any AI disclosure
  • Use it to handle emergencies or anything safety-critical
  • Configure an AI system or assistant to act outside the capabilities we have made available to you
  • Attempt to reverse engineer, decompile, or extract the underlying models, prompts or configuration
  • Resell, sublicense, or provide the service to third parties without our agreement
  • Probe, scan or test the security of our systems without written permission

4. Connected services and telephone numbers

This section applies to the services connected to an AI system or assistant, including telephone numbers used by a voice assistant.

Telephone numbers, email accounts, calendars, messaging tools, and other connected services are set up according to the signed SOW. Account ownership, access, provider charges, and any number portability are agreed for that project.

Where you forward your existing business number to a number we provide, your existing number remains yours throughout and forwarding can be removed by you at any time.

TODO: Confirm the arrangements for any supplied telephone number, including who holds it and what happens on termination. Do not assume that a number can or cannot be ported until the provider terms have been checked.

5. Accounts you connect

Some AI systems and assistants work through accounts and services that belong to you — a calendar, an inbox, a messaging platform, or a similar system.

You are responsible for having the right to grant that access. You may withdraw it at any time, which will stop the affected AI system or assistant from performing the tasks that depend on it.

We access connected accounts only to perform the tasks the relevant AI system or assistant is configured to do, and we describe what we access in our Privacy Policy.

6. Fees

The signed MSA and SOW set out the fixed build price, what is included, any optional care plan or retainer, and applicable taxes. Starting prices on the website are starting points; the agreed scope determines the written quote.

Where the SOW specifies direct provider billing, you pay SMS, voice, hosting, and other usage charges to those providers.

TODO: Confirm deposit, milestone, cancellation, refund, renewal, and late-payment terms in the signed project documents. Do not infer a subscription or overage arrangement from a website starting price.

7. Availability

We aim to keep the service running continuously but do not guarantee uninterrupted availability. The service depends on third-party providers — telephony, AI, hosting and calendar services — and an outage at any of them will interrupt it.

We may take the service down for maintenance and will give notice where reasonably practicable.

No service level or uptime commitment is given unless expressly stated in your services agreement.

8. Your data

We handle personal information as described in our Privacy Policy.

You keep ownership of your business information, the records of what your AI systems and assistants did, and your customers' data. We claim no rights over them beyond what we need to run the service for you.

We act as your processor in respect of information about your customers and will process it only on your documented instructions. Where required by data protection law, the parties will enter a data processing agreement, which forms part of your services agreement.

We may use aggregated, anonymised information — containing nothing identifying you, your business, or any of your customers — to understand and improve the service.

9. Intellectual property

TODO: Confirm ownership of custom deliverables, reusable software, prompts, third-party components, and the client's accounts in the signed MSA and SOW. Reconcile the clauses below with the site's promise that the client owns the accounts and work.

We retain all rights in the service, the software, the AI configuration, prompts, and everything we develop. Nothing here transfers ownership to you. You receive a non-exclusive, non-transferable right to use the service during your subscription.

Feedback you give us may be used freely and without obligation.

10. Term and termination

Your subscription continues until either party ends it in accordance with your services agreement.

We may suspend or terminate immediately if you materially breach these terms, if fees remain unpaid after notice, if your use creates a legal risk or risk of harm, or if a provider we depend on withdraws a capability the service requires.

On termination:

  • Your AI systems and assistants stop working on your behalf
  • Where you used a voice assistant, we release the telephone number we provided
  • Any accounts you connected are disconnected and our access revoked
  • We will provide an export of your records on request made within 30 days of termination
  • After that period we delete your data, except where we must retain it by law

11. Disclaimers

To the maximum extent permitted by law, the service is provided "as is" and "as available", and we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or trade usage.

We do not warrant that any AI system or assistant will act correctly, complete a task successfully, or capture information accurately. For voice assistants, this includes answering, booking, transferring and recording caller details.

12. Limitation of liability

To the maximum extent permitted by law:

  • Neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost business, lost goodwill or lost data, however caused and on any theory of liability
  • Our total aggregate liability arising out of or relating to the service is limited to the fees you paid us in the 12 months immediately before the event giving rise to the claim

This limit applies in aggregate across all claims, whether in contract, tort, statute or otherwise.

Nothing in these terms limits or excludes liability that cannot lawfully be limited or excluded, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that applicable law does not permit us to exclude.

13. Indemnity

You will indemnify us against third-party claims, losses and reasonable costs arising from your breach of these terms, your unlawful use of the service, information you provided that infringes someone's rights, your failure to comply with call recording consent laws, or your failure to meet your obligations as a controller of your customers' information.

We will indemnify you against third-party claims that the service as provided by us infringes that party's intellectual property rights, provided you notify us promptly and let us control the defence.

14. Force majeure

Neither party is liable for failure to perform caused by events beyond its reasonable control, including telecommunications and internet failures, outages at third-party providers, acts of government, natural disasters, war, and industrial action. Payment obligations are not excused.

15. Changes to these terms

We may update these terms. Material changes will be notified by email at least 30 days before they take effect. Continuing to use the service after that date means you accept the revised terms. If you do not accept them, you may terminate before they take effect.

16. Governing law and disputes

These terms are governed by the laws of India, and the courts of Delhi have exclusive jurisdiction, unless your services agreement provides otherwise.

Mandatory local rights. If you are established in a jurisdiction whose law gives you rights that cannot be excluded by agreement, nothing in these terms removes those rights, and you may bring proceedings in your local courts where the law requires.

Before starting proceedings, each party will try in good faith to resolve the dispute by discussion for 30 days after written notice. This does not prevent either party from seeking urgent injunctive relief.

17. General

Notices. Notices to us go to dhruv@onfrontbase.com. Notices to you go to the email address on your account. It is your responsibility to keep that address current.

Assignment. You may not assign these terms without our written consent, not to be unreasonably withheld. We may assign them to a successor entity in connection with a merger or sale of assets. TODO: Counsel to confirm this provision for the registered company.

Survival. Sections on your data, intellectual property, disclaimers, limitation of liability, indemnity, governing law and this section survive termination.

Entire agreement. These terms, the Privacy Policy, and your services agreement form the entire agreement between us and supersede prior discussions.

Severability. If any provision is unenforceable, it is modified to the minimum extent necessary or severed, and the rest remains in effect.

No waiver. Failure to enforce a provision is not a waiver of it.

No partnership. Nothing here creates a partnership, joint venture, agency or employment relationship.

Export and sanctions. You confirm you are not located in, and will not use the service from, a jurisdiction subject to comprehensive sanctions, and that you are not a person with whom dealing is prohibited under applicable sanctions law.

18. Contact

ONFRONTBASE (OPC) PRIVATE LIMITED

TODO: Add the verified company CIN before publishing this draft.

Registered office: PLOT NO 30 KH.NO. 48/3, 4, 5, 8 & KILLA NO-13 GROUND FLOOR BLOCK BLK-B MANDIR MOHALLA VILLAGE SAMAIPUR DELHI 110042, India

Contact: dhruv@onfrontbase.com